I seem to have a problem with my bag, who can I contact? Bella May 26, 2017 04:05 Follow If you have any questions or concerns, please contact us. Related articles Do Fawn Design bags come with a Warranty? I think I have a bad zipper... What is your exchange policy? How do I care for my Fawn Design bag? I need a new zipper pull. Comments 4 comments Sort by Date Votes Kimberly Alvarado October 16, 2017 00:52 The stiching on one of the backpack straps has came undone. I have only used the bag once since I recently had my baby on October 10th. 0 Permalink Bella October 24, 2017 17:22 Hi Kimberly! You can hit the Help or ? mark button on our website homepage to get in touch with our customer service. 0 Permalink VanessaStanton November 29, 2017 03:03 Is their number we can reach someone for help re an orde? 0 Permalink Bella November 29, 2017 17:10 Hi Vanessa, We actually only handle customer service through email! Please hit the Help or ? mark button on fawndesign.com to get in touch with our team! 0 Permalink Please sign in to leave a comment.